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Frequently Asked Questions

General Questions

How does conXpros differ from other lead generation companies?

ConXpros/Modernize takes a partnership approach to lead generation. We don’t just deliver leads, we connect you with homeowners who are actively searching for trusted professionals in your trade. Our focus is on quality, transparency, and long-term success for your business. Every contractor receives personalized support from a dedicated account team that helps optimize performance and maximize ROI. Leads are verified for accuracy and homeowner intent, and our fair lead credit policy ensures you only pay for legitimate opportunities. With more than a decade of experience helping home improvement professionals grow, conXpros combines industry expertise, advanced technology, and a commitment to integrity that sets us apart from other lead generation providers.

Are there any contracts or time commitments to using your service?

Never!!! We have confidence in our services and have no need to lock a client into a contract. We believe we constantly must earn your business.

How many companies do you work with in my area?

The number of contractors we partner with varies by trade and location. Our goal is always to balance strong homeowner coverage with the best possible results for our pros. We actively manage lead volume to avoid oversaturation and ensure that every contractor has the opportunity to succeed in their market.

Are there any fees associated with your service?

There are no fees or memberships with our service, ever!

What do I have to do to get started with conXpros?

Getting started is quick and easy. Simply connect with our team to discuss your goals, service areas, and preferred lead types. We’ll build a customized program that fits your business and help you start receiving homeowner leads right away. You can either call us directly at (770) 741-1935 (option 2) or use the contact page here on our site & one of our awesome representatives will gladly assist you. We are excited to help you!

Account Management

Do I have to call into a call center to get help for my account?

No call centers here. Every conXpros client is supported by a dedicated account manager who knows your business, your goals, and your history with us. You’ll have direct access to your account manager by phone or email whenever you need assistance, adjustments, or strategic guidance to improve your results.

Is my dedicated account manager available to me whenever I need them?

Account managers are human and require sleep and family time just like you. One of the downsides of a dedicated account management system is that we are not available 24/7, but we do our best to be available as our clients need us by phone, email or SMS. We are here to serve YOU!

How many leads can I expect to receive in a week/month?

Lead volume depends on your trade, service area, and budget. While homeowner demand can fluctuate, our team actively manages campaigns to help you meet your goals and maximize results. Generally, expanding your service area or adding more project categories can increase the number of leads you receive.

At conXpros, our success is tied to yours—we grow when you do.

Can I control how many leads I receive?

Yes. You have full control over your lead volume. ConXpros/Modernize allows you to set limits or caps on how many leads you receive per day, week, or month—so your lead flow always matches your team’s capacity and budget. Our goal is to provide flexibility that fits your business needs.

How do you determine the locations leads will come from?

You choose exactly where you want to work. ConXpros lets you define your service areas by ZIP code, city, county, or radius—so every lead you receive is from a homeowner located in your preferred market.

Can I control when I get leads?

Yes. With conXpros/Modernize, you can set your preferred lead delivery schedule based on your team’s availability. Choose the days and times that work best for your business, and we’ll ensure leads are delivered when you’re ready to respond.

What if I am too busy for leads or going on vacation?

No problem—everyone needs time to recharge. ConXpros/Modernize gives you the flexibility to pause or resume your lead flow at any time through your dashboard. Simply log in from your desktop or mobile device to turn leads off when you’re unavailable and back on when you’re ready to take new opportunities.

Leads

How do you get the leads you are providing for contractors?

ConXpros/Modernize connects homeowners with trusted contractors through our network of high-performing home improvement websites, digital advertising, and strategic marketing partnerships. Homeowners visit our sites when they’re ready to start a project, and we match them with qualified pros based on location and project type.

How will leads get delivered to me?

Leads are delivered instantly in real time. You’ll receive homeowner details by email and through your Modernize dashboard, and leads can also be integrated directly into your CRM. For live call programs, you’ll connect with homeowners by phone the moment they reach out—so you never miss an opportunity.

Pricing & Billing

How much does the service/leads cost?

Lead pricing varies by trade, lead type, and location. You’ll only pay for the leads you receive—there are no setup fees or long-term commitments. Your Modernize representative will work with you to build a program that aligns with your budget and goals.

Do I have to pay upfront?

ConXpros/Modernize operates on a prepaid balance system. You’ll make an initial deposit that funds your lead delivery, and your account manager will help you determine the right amount based on your expected volume.

How does your billing system work?

ConXpros/Modernize is a pay-as-you-go service. Each time a lead is delivered, the cost is deducted from your account balance. When your balance runs low, you’ll receive a reminder and can easily reload funds to keep leads flowing without interruption.

Ready to get started?

Begin receiving leads for your business today!