Before launching conXpros, I was an executive with a larger home improvement lead generation company. Often, I would use the service to find contractors for different projects/needs around my own home. In addition to meeting my own needs, I would gain a firsthand glimpse at the selling processes and approach of our clients as they contacted me and tried to secure my business. The information I gained was invaluable and many aspects of the what to do and not to do are shared with our clients here at conXpros through the blog or individual account managers directly. The following real-life experience will help you to better understand a critical error made by many in home sales “pros” and stop costing your company the profits you deserve.