Contractor Tips: How to deal with Angry Customers on the Phone
Whether you’re a company or an individual contractor trying to provide a service, it’s never easy dealing with customer complaints over the phone.
OUT WITH THE OLD, IN WITH THE NEW. HOW ARE YOU ADAPTING TO SUCCEED IN 2021 AND BEYOND?
Home improvement companies must work to adapt in order to succeed in a fast changing world.
2020: MEMORABLE OR FORGETTABLE? THE CHOICE IS YOURS
2020 has been a wild ride. With the new year fast approaching, we must take the time to reflect and review.
VIDEO: SIZE DOESN’T MATTER… WHEN PRESENTING YOUR HOME IMPROVEMENT COMPANY AS A PROFESSIONAL
There is a myth… size matters. This may be the case in some aspects of life, but not when it comes to the success of a home improvement company.
HOW TO PROVIDE ESTIMATES THAT WIN MORE JOBS
If you are not providing your customers a modern, clear and detailed estimate, you are likely losing bids to your competition.
Accountability check: 2019 goals
Just before the start of 2019, I shared a post focusing on goal setting for the upcoming year. There were a handful to suggested focus areas such as: Going above & beyond regarding the level of customer service you provide, Improving your online presence, Increasing reviews from clients, & Creating health work-life balances.