Contractor Tips: How to deal with Angry Customers on the Phone
Whether you’re a company or an individual contractor trying to provide a service, it’s never easy dealing with customer complaints over the phone.
Whether you’re a company or an individual contractor trying to provide a service, it’s never easy dealing with customer complaints over the phone.
Home improvement companies must work to adapt in order to succeed in a fast changing world.
2020 has been a wild ride. With the new year fast approaching, we must take the time to reflect and review.
There is a myth… size matters. This may be the case in some aspects of life, but not when it comes to the success of a home improvement company.
If you are not providing your customers a modern, clear and detailed estimate, you are likely losing bids to your competition.
Just before the start of 2019, I shared a post focusing on goal setting for the upcoming year. There were a handful to suggested focus areas such as: Going above & beyond regarding the level of customer service you provide, Improving your online presence, Increasing reviews from clients, & Creating health work-life balances.